Refund & Returns Policy

Last updated: 2 July 2026

Thank you for shopping at SEYBASKET. This Refund & Returns Policy explains how returns, refunds, cancellations, and damaged items are handled for orders placed on seybasket.store.

1. Return Window

We accept return requests within 14 days after delivery.

To be eligible for a return, the item must be:

  • Unused
  • In the same condition you received it
  • In its original packaging
  • With all accessories, tags, manuals, or parts included

Return requests made after 14 days of delivery may not be accepted.

2. Items That Cannot Be Returned

The following items are not eligible for return:

  • Used or damaged items caused by the customer
  • Items without original packaging
  • Clearance or final sale items
  • Gift cards
  • Personal care or hygiene-related items if opened
  • Custom or personalized products
  • Items returned without approval from our support team

3. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos or videos of the issue
  • A photo of the packaging
  • A short explanation of the problem

After reviewing your request, we may offer a replacement, refund, or another suitable solution.

4. How to Request a Return

To request a return, contact us.

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for return
  • Photos or videos, if applicable

Do not send any item back before contacting us. We will provide return instructions after your request is approved.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.

Original shipping charges are non-refundable unless the return is due to our mistake.

We recommend using a trackable shipping service. We are not responsible for returned items lost during return shipping.

6. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

7. Order Cancellations

Orders can be cancelled within 12 hours of placing the order, as long as the order has not already been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled. You may still request a return after delivery if the item qualifies under this policy.

8. Exchanges

We only replace items if they are damaged, defective, or incorrect.

If you need an exchange, contact us at:

Email: [your email]

9. Late or Missing Orders

Delivery times may vary depending on the product, supplier, shipping method, and destination country.

If your order has not arrived within the estimated delivery time, please contact us so we can check the tracking information and help resolve the issue.

10. Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, or taxes depending on the destination country. These charges are the responsibility of the customer and are not refundable by SEYBASKET.

11. Contact Us

For return, refund, or order support, contact us at:

SEYBASKET
Website: seybasket.store